Welcome to Zoom Cycle!

Shipping & Returns

TERMS AND CONDITIONS

Returns- ALL RETURNS MUST BE PRE-APPROVED. NO RETURNS WILL BE ACCEPTED ON TOOLS, ELECTRICAL PARTS, PARTS MANUALS, SERVICE MANUALS, PARTS GUIDES, BOOKS OR MANUALS OF ANY OTHER KIND. All returns are subject to a 20% restocking fee. Returned parts must be in unused condition and in undamaged packaging. Any parts being returned in exchange for other merchandise will be credited for the cost of the parts only. Please include payment or charge card information for any balance due. Any requests for a refund of a charge card order will be credited to the original charge card number. All other returns will be issued an in-house credit unless a request for a refund check is made. Requests for a refund check will be issued a refund check by Zoom Cycle LLC. All returns must be shipped prepaid in original undamaged packaging and properly secured within 30 days of invoice. Do not use manufacturers packaging as shipping container. We cannot issue credit for handling or freight chargers for original or return freight. No returns will be accepted for used or modified parts. Returned parts must be on saleable condition. No credit will be issued on any parts received damaged due to improper packaging or other negligence. Returns must be made with 30 days and include a copy of the invoice. Any Returns that do not comply may result in no credit issued. Please call us with any questions regarding our return policy. No refunds will be issued under $2.00. We can not take back parts that are in damaged OEM packaging. Zoom Cycle LLC assumes no liability for charges incurred for rework, installation, paint, modification or use of parts not specified.

Process For Returning Parts:
Call 1-888-316-1994 with your order # and part # to get a Return Authorization Number
Package the return part securely in a study shipping box.
Parts scratched or damaged in shipping will be returned to the sender.
Fill out the return form in the back on the invoice and include with the return.
Mark the outside of the box with your Return Authorization Number.
All returns must be shipped prepaid, we do not accept collect shipments. OEM packaging must be in original resaleable condition.

Exhaust Pipes and Mufflers- There are no returns on exhaust pipes or mufflers due to discoloration. Discoloration or bluing is not caused by manufacturing defect. It is caused by overheating, timing of cam, carburetor jetting or general tuning. Once you start your motorcycle you cannot return exhaust pipes or mufflers. Inspect before installation for manufacturers defect of damage.


Used and Damaged Parts- We cannot re-sell any product to our customers or return them to our suppliers if they are used, scratched or damaged at all due to installation. Once parts are mounted they cannot be returned. So please check part for fitment before installing. If the part returned to us is inspected and shows damage done by improper installation, the part will not be eligible for refund or exchange and will be sent back to customer.


Non-Refundable Deposit- A non-refundable deposit of 20% is required for all chassis kit, motor and bike kit orders. This deposit must be paid in the form of a cashiers check, bank check, certified check or money order. The remaining balance due must be paid by cashiers check, bank check, certified money order, Visa, Mastercard, American Express or Discover card prior to shipping. This deposit will not be refunded if order is canceled, refused or if parts are returned to us for any reason.


Warrant- Zoom Cycle, LLC warranties parts to be free from defects in workmanship and materials for 90 days from original date of purchase. This does not include parts which have been modified, reworked, improperly installed or used for racing and/or competition purposes. Zoom Cycle, LLC reserves the right to pro-rate credit for warranty returns. Zoom Cycle, LLC will not be liable for installation or removal of warranted parts, incidental or consequential damage, rework, installation, paint, modification or use of parts not specified, caused by warranted parts.


Discrepancies- Any shortages, discrepancies must be reported to Zoom Cycle, LLC within 24 business hours of receipt of your order. Zoom Cycle, LLC assumes no liability for any additional charges incurred for rework, installation, paint, modification or use of parts not specified.

Damage- Any parts that are received damaged either due to packaging or carrier damage must be reported to Zoom Cycle, LLC within 24 business hours of receipt of your order. For carrier damage, please make a notation on the delivering carriers receipt.

Backorders- Items which are on backorder will not be shipped without customer approval at the time parts are back in stock. You will be notified by Zoom Cycle, LLC when the parts are available.

Refused Orders- Any order refused at time of delivery will be subject to a 20% restocking charge and may result in denial of future orders.

Payment- Zoom Cycle, LLC accepts Visa, Mastercard, American Express, Discover, money orders, bank checks, cashiers checks, and certified checks. Anyone issuing a check that is returned unpaid will be liable for the face amount of the check, all charges and fees incurred by Zoom Cycle, LLC in processing the check and an additional $20.00 service charge. No refunds will be issued under $2.00 for overpayment of orders.

Hours of Operation- Zoom Cycle, LLC associates are available Monday through Friday from 9:00 a.m. To 5:00 p.m. Eastern Standard Time. Zoom Cycle, LLC is closed on New Years, Thanksgiving, and Christmas.

Air Shipments- There are no free freight air orders. Air shipping charges are determined after order is packed. Zoom Cycle, LLC reserves the right to adjust the actual charge with our quoted rate once we receive our billing from the warehouse. This could result in additional charges or credits.

Shipping Fees- Ground freight shipping charges for the contiguous 48 states. Use Global Shop X for Puerto Rico, Hawaii and Alaska and all overseas orders. All orders up to $70.00 add $9.00 plus $7.95 processing and handling. Orders above $70.00 and under $295.00 add 12% for shipping and $7.95 for processing and handling. All orders above $295.00 shipping is free just add $7.95 for processing and handling. Note: These items are oversize and have an additional freight charge: front ends, lifts, frames, exhausts, fenders, seats, tires, wheels, gas tanks, forward controls, handlebars, primary covers, saddlbags, motors and transmissions. Add an additional charge of $15.00 to standard freight charges.

Note: Orders over $1,000.00 will be held for 7 days for final credit card approval.

All parts sold by Zoom Cycle, LLC are available in quantities as supplied by Distribution only. Prices are subject to change without notice.
Zoom Cycle, LLC will bot be liable for typographical errors or incorrect application information.
Zoom Cycle, LLC is not an authorized Harley-Davidson dealer.