Welcome to Zoom Cycle!

Customer Service

Shipping & Delivery
The easiest way to see exact shipping charges for an order is to put items in your cart, proceed to checkout, and view the order summary. You'll be able to adjust shipping options and see exact shipping charges. You can always cancel or return to your shopping without actually placing the order.
Ground freight shipping charges for the contiguous 48 states. Use Global Shop X for Puerto Rico, Hawaii and Alaska and all overseas orders.All orders up to $70.00 add $9.00 plus $7.95 processing and handling. All orders above $70.00 and up to $295, add 12% for shipping and $7.95 processing and handling fee. All orders above $295.00 shipping is free, add $7.95 for processing and handling fee. Note: These items are oversize and have an additional freight charge: front ends, lifts, frames, exhausts, fenders, seats, tires, wheels, gas tanks, forward controls, handlebars, saddlbags, motors and transmissions. Add an additional charge of $15.00 to standard freight charges.

Note: Orders over $1,000.00 will be held for 7 days for final credit card approval.

Privacy & Security
128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions. Industry leading encryption hardware and software methods and security protocols to protect customer information. Compliance with the Payment Card Industry Data Security Standard (PCI DSS). For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy.
Returns & Replacements
ALL RETURNS MUST BE PRE-APPROVED. NO RETURNS WILL BE ACCEPTED ON TOOLS, ELECTRICAL PARTS, PARTS MANUALS, SERVICE MANUALS, PARTS GUIDES, BOOKS OR MANUALS OF ANY OTHER KIND. All returns are subject to a 20% restocking fee. Returned parts must be in unused condition and in undamaged packaging. Any parts being returned in exchange for other merchandise will be credited for the cost of the parts only. Please include payment or charge card information for any balance due. Any requests for a refund of a charge card order will be credited to the original charge card number. All other returns will be issued an in-house credit unless a request for a refund check is made. Requests for a refund check will be issued a refund check by Zoom Cycle LLC. All returns must be shipped prepaid in original undamaged packaging and properly secured within 30 days of invoice. Do not use manufacturers packaging as shipping container. We cannot issue credit for handling or freight chargers for original or return freight. No returns will be accepted for used or modified parts. Returned parts must be on saleable condition. No credit will be issued on any parts received damaged due to improper packaging or other negligence. Returns must be made with 30 days and include a copy of the invoice. Any Returns that do not comply may result in no credit issued. Please call us with any questions regarding our return policy. No refunds will be issued under $2.00. We can not take back parts that are in damaged OEM packaging. Zoom Cycle LLC assumes no liability for charges incurred for rework, installation, paint, modification or use of parts not specified... see more
Ordering
Placing an order with shopzoom4parts.com is easy. There's no need to create an account first. You create an account when you place your first order online.
Payment, Pricing & Promotions
While we make every effort to maintain the web site to ensure the accuracy of prices of merchandise, prices are subject to change without notice. Every effort will be made to fulfill orders at the prices reflected at the time the order was placed with us. Should replenishment merchandise have a higher price, we reserve the right to charge that amount.
Viewing Orders
Check your order status via www.shopzoom4parts.com using the view order status or contact us. You can also contact Customer Support at 888-316-1994. Have your order reference number available when making inquires.
Updating Account Information
You can update your account information at anytime by going to My Account and logging in.